Automation tools: a game changer for TravelTrust Global

Located in UK, USA and Hong Kong, TravelTrust Global has a long and proud history of producing tailored itineraries for its leisure and corporate clients. With access to market-leading suppliers, TravelTrust are able to offer clients unrivalled rates and service excellence.

The central focus of a new CRM & Back-Office system was to allow TravelTrust to improve customer and supplier relationships. It was soon realised that in an ever-competitive industry, technology had to keep up and must be delivered in the cloud. Migration from the old system was also a ‘pain-point’ that had to be addressed.

Following a lengthy ‘discovery’ process by Portway Systems, the Customer Relationship Management (CRM) and Back-office/Accounting components in our offering were identified as the best way to meet the client’s requirements going forward. The new system provides TravelTrust with relevant information in a timely manner helping to overcome some of the challenges the teams have encountered when working remotely across the globe.