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Find answers to common questions. If you can't find an answer, contact us and we'll be happy to help.

Please call our office at +1 469-983-0110 or email us with your question

Top ten most popular FAQs

How long do you take to respond back on enquiries?

Our office hours are from 9:00 am to 5:00 pm Monday to Friday, and we typically respond to queries on the same day; or as soon as possible.

What exactly are Managed IT Services?

Simply put, Portway Systems Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NanoSoft acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Do you provide training services?

Yes, we do provide complete training services. We offer initial free training sessions for when you sign up for one of our products. We also offer separate training packages to suit all budgets.

Do you provide technical support services?

We provide free first-line technical support services for most of our products. For full details, please get in touch.

How can we purchase one of your products?

In order to purchase one of our products, simply complete our contact form and a team member will get in touch to discuss your requirements and options.

Do you issue refunds?

We have a Refund Policy in-place. All refunds are subject to our terms of business.

Can I switch to a different plan?

This depends on your contract with us. Please contact a sales team member for further details.

Is my data secure?

Absolutely! All our products, vendors and internal processes follow strict data protection laws and are GDPR compliant.

Do you work with third-party systems?

Yes. Our technology products can integrate to multiple third-party applications, subject to charges. Please get in touch for further details.

Do you have products for all sizes of businesses?

Yes, our suite of travel technology products can fit into any size of business…in any country!

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