Zenith Black is Travel Management Company (TMC) who had a target to implement travel technology which is highly-integrated with multiple GDS, strong on Back-Office and CRM with integrated finance, all within a cloud infrastructure so TravelWorks was a ‘natural fit’ for the client.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Zenith’s portfolio includes a wide range of SMEs, multinational corporations and private individuals. Their corporate clients are from the advertising, education, finance and manufacturing, consulting, elite sporting and media sectors, including film and television production companies.
Solution
The central focus of a new CRM & Back-Office system was to allow TravelTrust to improve customer and supplier relationships. It was soon realised that in an ever-competitive industry, technology had to keep up and must be delivered in the cloud. Migration from the old system was also a ‘pain-point’ that had to be addressed.
The Results
- Integrated Multi-GDS Connectivity: Zenith Black likely achieved highly integrated access to multiple Global Distribution Systems.
- Robust Back-Office & CRM Functionality: Gained a strong Back-Office and Customer Relationship Management system, tailored for their diverse client base.
- Streamlined Financial Processes: The complex financing and accounting processes inherent in the travel industry were likely simplified for the agency.
- Flexible Quoting & Invoicing Capabilities: Implemented technology that provides the flexibility to accurately quote and invoice both corporate and retail customers.
- Cloud-Based Operational Infrastructure: Successfully established their core travel technology within a secure and accessible cloud environment.
