Located in UK, USA and Hong Kong, TravelTrust Global has a long and proud history of producing tailored itineraries for its leisure and corporate clients. With access to market-leading suppliers, TravelTrust are able to offer clients unrivalled rates and service excellence.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The central focus of a new CRM & Back-Office system was to allow TravelTrust to improve customer and supplier relationships. It was soon realised that in an ever-competitive industry, technology had to keep up and must be delivered in the cloud. Migration from the old system was also a ‘pain-point’ that had to be addressed.
Solution
Following a lengthy ‘discovery’ process by Portway Systems, the Customer Relationship Management (CRM) and Back-office/Accounting components in our offering were identified as the best way to meet the client’s requirements going forward. The new system provides TravelTrust with relevant information in a timely manner helping to overcome some of the challenges the teams have encountered when working remotely across the globe.
The Results
- Improved Customer & Supplier Relationships: The new CRM and Back-Office system likely enhanced the management of customer and supplier interactions.
- Successful Cloud Migration: Overcame the 'pain-point' of migration, successfully moving their system to a cloud-based infrastructure.
- Enhanced Information Accessibility: Teams, particularly those working remotely across the globe, likely gained timely access to relevant information.
- Streamlined Operations: The integrated CRM and Back-office/Accounting components likely led to more efficient internal processes.
- Increased Competitive Edge: The adoption of modern cloud-based technology likely helped TravelTrust Global maintain its competitiveness in the industry.
